| Issue ID | 1636815 |
| Internal NHTSA # | 11300525 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 20/01/20 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | We purchased the 2014 jeep cherokee trailhawk in 2015. We have complained numerous times to the local jeep dealership regarding the transmission lunging forward, downshifting hard or basically rough shifting. They told me on all of those occasions after looking at the vehicle that is was normal and probably user error. We took the vehicle in for the numerous recalls regarding the transmission. Was told several times it was fixed and there is nothing wrong with the transmission. Now that the car is out or warranty, it needs a new transmission. This was told to me after they diagnosed it with an electrical issue in the transmission that could be fixed for $1200. Now they say the entire transmission needs to be replaced. I feel let down and disgusted with the dealership and jeep as a whole. I am not sure what i can do at this point as i was listening to the jeep dealership regarding this issue. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENSBORO, NC |
| VIN pattern | 1C4PJMBS2EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |