| Issue ID | 1633041 |
| Internal NHTSA # | 11297606 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 31/10/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I took my 2014 jeep cherokee in for a recall notice to have shift points changed. Upon receiving the vehicle back i noticed a thumping noise whenever the vehicle was not excelerating. I contacted the dealership to inform them the recall didnt work, took the vehicle back to have it looked at. Was informed that a new power transfer unit (ptu) needed to be installed and that it had nothing to do with the recall. I was informed the 5 year warranty had expired in april of 2019 even though the vehicle only had 69500 miles on it. After two week of the vehicle being in the shop i contacted them and was told that a new transmission needed to be installed and it wasn't the ptu. I had the repairs made only to find out a "certified" used transmission was installed and has to be returned as there is a hesitation between shift between 2 and 3 gear. |
| Vehicle Mileage at Failure | 64979 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEW WASHINGTON, OH |
| VIN pattern | 1C4PJMBS4EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |