| Issue ID | 1614432 |
| Internal NHTSA # | 11276858 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/03/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep cherokee. The contact stated that the vehicle always experienced transmission failure. The contact took the vehicle to kunes country chrysler dodge jeep ram of elkhorn (1300 wi-67, elkhorn, wi 53121, (262) 686-2029) regarding an unknown recall for a transmission update. Prior to the recall repair, the transmission would grind, rev up, and the vehicle lurched from a stopped position. After the recall repair, if the vehicle were on an incline, it would occasionally shift out of gear into neutral and roll backwards. The contact had an extended warranty on the vehicle since it was purchased brand new. The warranty was for unlimited miles for unlimited years. The dealer was called back after the failures recurred and stated that they could not reflash the software back. The manufacturer took a complaint for the customer, but had not called back in over a week. The contact stated that the failure was well known and there was a class action settlement that expired after the contact moved. The failure mileage was unknown. The vin was invalid. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | BURR RIDGE, IL |
| VIN pattern | 1C4PJMD54EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |