| Issue ID | 1596110 |
| Internal NHTSA # | 11251907 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 02/01/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | In january i was driving on 391s (highway) and the dash lit up with the engine light, break light, oil light. A message appeared stating "service transmission. Restart in park with vehicle at zero speed" the gear shift started blinking while it was in drive, i pulled over and when i tried to park a loud clunky sound was made and the vehicle jolted forward (same would occur when shifting in reverse). Jeep serviced it stating it was recalls and it was fine. In may while on 91s (highway) the car did the exact same thing again. Jeep serviced it stating it was again fine. I complained stating a car with under 50k miles should not have this issue and eventually they told me if it happened again they would replace the transmission. In august (this current month) it occured again on 91n(highway). Same exact thing, and jeep again serviced the vehicle stating it was more recalls and it was fine. I complained multiple times stating they had told me they would replace the transmission and they said that the dealer stated it was safe to drive and they would not do that. It has 52k miles and i have had transmission problems now 3 times on a highway within the last 8 months. Beyond a safety concern and i can not say enough how scared i am to continue driving it. I have been lucky not to cause or be in an accident so many times but why should i continue to risk it. I went to park the car yesterday and while in reverse it jolted forward about two feet before starting to go backwards. It has continuous problems driving where it feels like the vehicle is shifting gears and jolts foward. (its an automatic). |
| Vehicle Mileage at Failure | 40 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHICOPEE, MA |
| VIN pattern | 1C4PJMCS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |