| Issue ID | 1588788 |
| Internal NHTSA # | 11241458 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 26/07/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Starting may 2019 the transmission lights/check engine light started coming on when placing into gear and it was like being in neutral. May 2019 the dealer did a flash update. June 28th lights came back on, when shifting gears no power, feels like you are in neutral. This is what started in may. A week later the dealer changed the power module for the transmission. Two weeks later it's back at the dealer where it has been sitting with the exact same issues of shift into gear and feels like you are in neutral. When the gear finally catches it takes forever to get out of 1st gear. This time they are replacing the valve body on the transmission. They tried to replace the transmission, however, they were told there are no transmissions in the states and would have to come from over seas. In about 140 days. What exactly are consumers supposed to do for 140 days? We have put enough money into this jeep when jeep knew they had problems and have taken no responsibility for them. Jeep needs to step up to the plate and fix their product and reimburse all monies consumers have spent. Renting a car is not cheap! |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | DUNDEE, OR |
| VIN pattern | 1C4PJMDS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |