| Issue ID | 1545791 |
| Internal NHTSA # | 11186170 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/12/18 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Vehicles nine speed automatic transmission does not go to first gear upon making a complete stop. The transmission goes automatically to third gear or second gear. This results in the transmission starting from a stop from third gear (unless manually downshifted) reducing power and can result in a slow take-off, increasing risk of a collision or the vehicle rolling back into vehicles behind the car. I have had several close calls because of this. Ninth gear never engages, this has to result in lowered fuel economy and reduced engine and transmission life as does starting from third gear. I believe the transmission to be defective and have read of numerous complaints from other customers of these exact same problems. The vehicle has received re-programming on all recalls and now jeep customer service states this is "normal" and "no defect" thus, no repair necessary and not covered by warranty. Vehicle was advertised and sold to me as a "nine speed automatic transmission" in effect, jeep deceived customers selling them an eight speed semi-automatic transmission. Email chain attached. |
| Vehicle Mileage at Failure | 49000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PRESTONSBURG, KY |
| VIN pattern | 1C4PJMBS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |