| Issue ID | 1409889 |
| Internal NHTSA # | 11025354 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 28/08/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I was making a right turn and stopped for a few seconds, and the car suddenly shut down on me - service transmission message came on. Took it to arrigo dodge chrysler jeep ram sawgrass in tamarac, fl and was told all my car needed was a 'software' update and it had been checked and passed all tests. They assured me the car had no issues and was safe to drive. I drove the car and within 2 weeks the car did the same thing, while i was at a stop sign. Took the car back in and they told me there was nothing wrong with the car. Safe to drive, they reset it. The car didn't have any 'codes' saved. Which the service person told me, yes i know its malfunctioning but it the codes don't save we can't do anything. This makes the car even more dangerous last thursday i was driving on i95 at 80mphs and the car started to jerk and shake and within seconds the car abruptly stopped in the middle of the highway! I almost got rear ended by two cars also driving at high speeds. I could have easily died in that car if someone was to crash into me then. Took the car back to jeep and they told me there was a code for the transmission module to be replaced. The technician supposedly drove the car for 100 miles and nothing happen to him. I told them that there is enough information online to know that the transmission in these cars are not safe and are malfunctioning. They know about this, they know what the issue is and they still tell me that the car is safe to drive! I told them to be honest and based on what had happened to me, if what they fixed made sense to solve the issue, they said yes. To not worry about it. Picked the car up on saturday, sunday night the car started jerking and suddenly shutdown while i was driving in the middle of the road, again, almost caused a car accident. It jerks and shuts down so abruptly that my neck hurts from the slamming and whiplash. |
| Vehicle Mileage at Failure | 25000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | TAMARAC, FL |
| VIN pattern | 1C4PJLCS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 80 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |