| Issue ID | 1395455 |
| Internal NHTSA # | 11011273 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 11/07/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Ongoing transmission issue - even after software updates the transmission on this 2014 trailhawk fails without warning. This has always happened while driving on city streets. The vehicle just shuts down, the transmission loses power and forward momentum. The vehicle is still running, but you can press down on the accelerator and go nowhere, steering is also affected. First, we were told by san antonio chrysler dodge jeep that this was an issue with the fuel tank - that filling up the vehicle causes fuel to spill over into some area causing it to stall... Really ?... Okay. Then we were told it was a software issue and an update would fix the problem - nope. This has happened to us while trying to make left-hand turns, while traveling in heavy traffic, and while trying to accelerate into intersections or while accelerating out into traffic from parking lots... And it happens without warning - the vehicle just quits. It's dangerous and you take your life into your own hands every time you drive it. The latest software updates were done in january 2017 (which cdj wanted to charge us for). The updates still didn't fix the problem so we left the trailhawk sitting in the driveway - that killed our battery. The trailhawk is at the dealership now and they want $300. 00 (250. Plus labor) for a new battery and charge us to do another "transmission software update" because it's "not under warranty" even though we bought the extended 75,000 mile warranty (which was supposed to be a chrysler warranty, but we have recently learned is a 3rd party warranty" -_- . I'm tired of chrysler's inability to fix this ongoing and dangerous situation - and we are still making our payments on a vehicle we can't drive. |
| Vehicle Mileage at Failure | 39000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 1C4PJMBS5EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |