| Issue ID | 1375316 |
| Internal NHTSA # | 10983260 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 02/05/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I bought the car brand new. In the 2 and half years i've had it, the transmission has failed more times than i can count. Usually it fails while i'm in traffic and my car just suddenly looses power accompanied with loud banging noises and a "service transmission" warning indicator is shown. Most of the time i can regain power by cycling the ignition, but sometimes cannot. It has been to the dealer service dozens of times for this problem. A few times they are able to reproduce the problem and have replaced parts and updated the computer code. The latest service appointment to fix this problem was in march 2017. The dealer claimed to have found the problems that they fixed before returning the car to me after several days. But the problem continues. Yesterday (may 2, 2017) i was on the highway going the speed limit of 70 mph in moderate traffic when the problem suddenly occurred again. I was nearly struck by several other cars because no one expected me to stop in the middle of a 3 lane high-speed highway and there was no way for me to coast by the semi-trucks to my right or the cars to my left. After cycling the ignition, the warning message cleared and the car returned to an drivable state so i was able to drive to a safe location and check my car. As it has so many times before, i could not reproduce the problem at that time and the car seemed fine once again. We have called jeep directly on this too. They can see the cars record of the transmission service repairs, but otherwise they are not helpful. |
| Vehicle Mileage at Failure | 12342 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | RIDGEFIELD, WA |
| VIN pattern | 1C4PJMDSXEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |