| Issue ID | 1358057 |
| Internal NHTSA # | 10956320 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 17/02/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | After having a software flash to my transmission i noticed the shift lever becoming harder to use. This happens especially backing out of a drive or when spotting a travel trailer. Recently i had a loud noise appear and as i drove decided to shift to neutral to see if it was drive train related. To my surprise i was unable to put the vehicle back in drive and i was on a busy street. I had to come to a full stop before the drive selector engaged. The dealer did this upgrade when the car was in for service without any previous notice. If the car is in any motion the shifter will lock out drive or reverse if put into neutral. I was told this was fiats fix for the problems with the grand cherokee and that it cannot be reversed. I find this a big problem. It sounds like a small band aid fix that created another problem. When my car was new it did not act like this. This is no longer the vehicle i purchased and would not recommend it to anyone. I have not heard of any problem with the shifter mechanism on this vehicle. I want my old shifter back again. This problem makes it difficult to put my trailer in a campsite where i have to go back and forth to park it. I called chryslers 800 number with no satisfaction. Again if the vehicle is moving a tiny bit and the shifter is put neutral it is locked out until the car is completely at a standstill. If a child reaching to the front seat accidentally moves the shifter on the freeway into neutral you will have to come to a complete stop before you can engage drive again. |
| Vehicle Mileage at Failure | 24000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LIVONIA, MI |
| VIN pattern | AC4PJMDS1EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |