| Issue ID | 1346621 |
| Internal NHTSA # | 10940006 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 05/01/17 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Starting in january 2015 (6 months after purchase) i began having issues with the transmission working properly. When my car was stopped or driving below 5mph and i pressed the gas, the car would often times not automatically accelerate (as if it were in neutral) and after a few seconds, it would violently jerk into gear. Every time i took my car in for an oil change i would complain about it and each time the dealership waved me off and said "that's just the way 9 speed engines work", but would offer to reset the computer (which never fixed the problem). When i received the safety recall (16v529000), i was elated that the problem would finally be fixed! When i called to make the appointment and when i brought the car in, i told them it was my understanding that because i was experiencing problems with the wire harness already, it needed to be replaced, not just reprogrammed. They told me "the safety recall had been updated and we are only reprogramming them now, because there is no longer a need to replace them". I took their word for it. Driving home that same day, i experienced the same loss of motive power. I then did some research and found out that the safety recall had not been updated and it should have been replaced. I am a realtor and therefore spend a lot of time driving in my car. I bought a brand new car 2 years ago in order to guarantee a safe, reliable ride to myself, my family and especially my clients. This is frustrating beyond words. |
| Vehicle Mileage at Failure | 36000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ALBUQUERQUE, NM |
| VIN pattern | 1C4PJMCS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |