| Issue ID | 1313702 |
| Internal NHTSA # | 10899589 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 15/12/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Ever since corwin dodge has put the new transmission in, the problem has worsened. The issue has been duplicated by service manager jd weatherfield, who no longer works for corwin dodge (probably needs to be looked into). The transmission problem has been diagnosed several times and updates were suposedly given??? Last week chrysler llc gave me an authorization number for a rental through enterprise. This means chrysler was paying for the rental till my jeep was fixed. Wrong! I look at my bank account and there was $150 pulled off of my debit card! I was never notified that my jeep was done. I definitely was not notified that i was paying for the rental. While my care is in the shop, i need something to drive. This is why chrysler llc gave enterprise an authorization #! I request that chrysler take back the jeep and payoff the loan. Another option i was given by chrysler was to be given a new jeep latitude with same msrp and transfer my loan to that vehicle. I am not able to trade in cause they offered me $12,000 and i owe $22,000 on it... I really need a supervisor or someone who understands what is going on with my jeep. I need them to understand that it is not "operating as designed" ! When i bought the vehicle with 10 mile on it, up until 6,000 miles, never did it jump like that. Then from 6,000 miles till 48,000 miles and over 10 services for the transmission, nothing but issues. Even the rental i drive, which is a 2016 jeep cherokee latitude, drives perfect. Now that is "operating as designed". Not juming around and hesitating before shifting into gear. |
| Vehicle Mileage at Failure | 6000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NIXA, MO |
| VIN pattern | 1C4PJLCB8EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |