| Issue ID | 1297088 |
| Internal NHTSA # | 10883447 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 27/06/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While driving, transmission suddenly shifts into neutral. The vehicle loses the ability to accelerate. All you can do is (hopefully) steer it to the side of the road without getting hit. This has happened twice now - the first time in november 2015, the second in june 2016. On both occasions i have taken it to our local jeep dealer for repair. All they do is "update" the software. This clearly isn't working. I called the "jeep cares" hotline and they refuse to talk about the issue, referring me back to the local dealer. The local dealer doesn't know what to do besides update the software. This is really dangerous. Had we been travelling on a busy freeway with multiple lanes when this happened, it would likely have caused a crash. You lose the ability to accelerate! All you can do is steer! Both times that it has happened we have been driving around 60 mph on rural highways. |
| Vehicle Mileage at Failure | 38797 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HYDE PARK, UT |
| VIN pattern | 1C4PJMCS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |