| Issue ID | 1289391 |
| Internal NHTSA # | 10873541 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 08/06/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 06/08/16 i was on my way to work when 2 houses down my vehicle suddenly wouldn't go and shut down and said "service transmission" "service park brake" "pull car over and put in p then desired gear." the check engine light and traction control light also came on and would not go away. I restarted the car multiple times and was finally able to get it moved off the road. The steering was difficult and when i put the vehicle in drive it made a loud noise and would't move. I put the car in drive and when i pressed the gas pedal the vehicle moved in reverse rather than forward. I put it in park again and restarted until i was able to get it back into my driveway. The messages about the parking brake and transmission had went away but check engine and traction control would not go off. After getting it back home i called chrysler to have them send a tow truck to take the vehicle to the dealership as this is a huge safety hazard to be on the road. Upon arriving to the dealership, i asked for a loaner vehicle. After an hour wait i was informed that no loaners were available and had to rent a vehicle from enterprise (paid $50 out of pocket for deposit), because they wanted a transmission specialist look at it and his schedule was booked. Before leaving, i was shown 12 codes that had popped up. The following day 06/09/16, i called chrysler's corporate office to see what options could be done to make this right as this is the 4th time total and 3rd in a 30 day window with transmission issues. They called the dealership and were informed that the dealership has tried to fix the issue but cannot find a solution to fix the issues i am having. Corporate responded with saying that i would be given a case manager to handle my issues and they would contact me in the next 48 hours. |
| Vehicle Mileage at Failure | 25137 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KILLEEN, TX |
| VIN pattern | 1C4PJLDSXEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |