| Issue ID | 1274559 |
| Internal NHTSA # | 10854235 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 26/03/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | While driving my jeep in speeds 5 mph to 20 mph, the transmission shifts hard and lunges, there are delays in engagement causing my car to hesitate when i press the accelerator, then suddenly it engages and lunges. It is dangerous pulling out into traffic. This has been a problem from about 5,000 miles on the vehicle. Each time i bring it to the jeep service department, they say they did an update to the software, but i continue to have problems. Jeep service department technicians tell me that chrysler is aware of this issue and my jeep is defective. However, they also say there is no way to fix it. I filed a complaint with chrysler complaint department and nothing happened. They told me that there is no record of my jeep having transmission problems and they are unaware that this is a known issue. I was told not to bring my jeep into the service department anymore for transmission problems. When i purchased my vehicle, i paid for a lifetime warranty, but the transmission problem is now excluded. My local jeep dealership omitted information from my service records to show that my jeep has no transmission issues, and chrysler complaint department is backing them up on it. |
| Vehicle Mileage at Failure | 29400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPARKS, NV |
| VIN pattern | 1C4PJMBS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |