| Issue ID | 1261969 |
| Internal NHTSA # | 10836405 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 18/02/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 2014 jeep cherokee latitude 2. 4l 4x4 - bought 9/14 - rough shifting between first and second gear, delay or lag time during start and stop that have almost caused an accident due to the transmission delay when merging into traffic or during take off from a turn out. When the lag happens shortly into the shift cycle you will feel and hear a thumping sound in the middle of the vehicle. It seems the transmission isn't sure what gear it's in. My jeep has been in for service 5 times for the same issue since 2/18/15. - during service at the jeep dealership have been told that all jeeps shift funny, or have rough shifting. During test drives with tech, service adviser, and service manager, issues are present, and they say it is shifting normal, all jeeps shift hard. The delay or lag of the shifting is situational and hard to repeat to the dealership during any of the test drives. Chrysler has only had the software updates, issue is still not resolved. No eta on issue being resolved. Latest service visit 02/09/16 service adviser was on a test drive with me and notice how rough the shifting was, and stated that isn't normal. Notes state "still having some shifting issues. Between 1 and second. No dtc's are present. No updates are available. I asked when it will be corrected and been told, they are waiting on another software update. My wife is the primary driver of the vehicle, it concerns me that one of these times, it isn't going to shift or delay/lag to long and cause an accident. |
| Vehicle Mileage at Failure | 6320 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MORRISTOWN, TN |
| VIN pattern | 1C4PJMCB9EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |