| Issue ID | 1261509 |
| Internal NHTSA # | 10826023 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 02/02/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I took my jeep in to autonation jeep in littleton colorado where i bought it; after about a year of fighting with the service manager "justine", and service advisor keith!! 5 safety recalls, and now in january of 2016 i thought finally they completed it!! Also replaced the pcv unit in the transfer case! Leaking; so now i tried using the snow mode after i had the jeep back and it does not engage! I can feel that it doesn't! I got stuck in the snow on the freeway, and was in the middle of the street i had to dig out, and sliding around! I have called the service advisor keith, service manager dave and the general manager steve! And they are ignoring me and not calling me back! I know how my jeep operates in the snow mode and it is a awd it made it in the snow good before they replaced the pcv unit. They apparently don't care about the safety of customers or other people on the highways, because someone could of plowed into me, because the part they replaced is evidently defective. And i also called chryslers corporate hotline and nothing has been resolved! This is a dangerous jeep and should be repaired, |
| Vehicle Mileage at Failure | 16800 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LITTLETON, CO |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |