| Issue ID | 1258401 |
| Internal NHTSA # | 10823693 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/02/16 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | The car has had rough shifting between gears 1-2 and 2-3 since i picked it up. I had a recall performed that stated "the transmission control module (tcm) and powertrain control module (pcm) software in your vehicle requires an update that will help prevent potential durability issues with the transmission." this recall took away the ability for the vehicle to downshift to 2nd gear on its own to reduce wear on a faulty part in the transmission. Now when i need to accelerate after braking into the 2nd gear speed range my car has to take time to decide how it wants to shift and it is entirely unpredictable. Sometimes it throws into 1st and spins the tires and other times i get a dead pedal with a delay before i get any acceleration. This puts me in dangerous situations when i'm trying to merge into traffic and jeep has refused to offer a real fix to the issue. The response from corporate to my dealership is that it is "operating as designed." this is a dangerous workaround by a company that refuses to offer a true fix to the problem and i have no where else to turn for help other than the nhtsa. |
| Vehicle Mileage at Failure | 19500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST COLUMBIA, SC |
| VIN pattern | 1C4PJMBS5EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |