| Issue ID | 1240789 |
| Internal NHTSA # | 10795197 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 14/02/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Transmission not down shifting causing the vehicle to be sluggish while trying to merge into traffic creating an unsafe condition as the vehicle will not accelerate. The transmission also has a bucking sensation from time to time when trying to accelerate as the transmission cannot seem to figure out which gear it needs to be in. The vehicle is currently at the dealer for this safety concern along with safety issues with the forward collision system. We were notified by the dealer that some additional software changes were made to the transmission and it is better, but still not fixed and that "it is what it is" until jeep comes up with a solution. We are refusing the vehicle back from the dealer due to the way the transmission is operating and also with the issues that we are experiencing with the forward collision system. There is currently an open case on this vehicle with jeep. Note: we have had the jeep at multiple dealers multiple times and continue to be told that "it's just the nature of the transmission". In addition, this has been an ongoing issue since purchased new in february 2014. |
| Vehicle Mileage at Failure | 500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ENGLEWOOD, OH |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |