| Issue ID | 1228937 |
| Internal NHTSA # | 10781831 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 09/10/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 9 speed auto trans recalled for software update performed by dealer. Trans continually searching for lower gears and when finds gear will shift hard and lurch forward at times breaking traction with sudden acceleration. Higher gears will not downshift with engine lugging in 7th gear at 40-42 mph. The software recall done by dealer made shifting worse. Last trip to dealer with trans complaints resulted in dealer saying nothing will help and that chrysler considering trans replacement on all 2014 cherokees. Could not provide any time frame on repairs for obviously defective transmission which is a danger when vehicle lunges forward in lower gears. Is this defect being addressed by chrysler? On-going and continuous problem and defect. |
| Vehicle Mileage at Failure | 16000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LAS VEGAS, NV |
| VIN pattern | 1C4PJMBSXEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |