| Issue ID | 1208174 |
| Internal NHTSA # | 10747255 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 14/05/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | i own a jeep cherokee altitude model with a v-6, awd, and the 9-speed transmission. Approximately 700 miles after receiving the r01 software update to my transmission, the car experienced complete transmission shutdown. The engine continued to run, but no power was transmitted to the wheels. Warning lights came on reading "service transmission", service engine and service parking brake indicators lit up, and the information center instructed me to pull over in a safe place, shift into park, restart the engine, and select desired gear. Once done, the transmission shifted into drive with a violent "clunk". The vehicle would move then, but with only partial power. The dealer "reflashed the control module" and declared the vehicle repaired. After four subsequent events identical to the first, and three additional trips to the dealership, i still do not have my vehicle in my possession. This has been going on for 85 days now. The obvious safety issue of a vehicle losing power at speed concerns me, of course, but the problem i am experiencing seems to be beyond the ability of fca to remedy. There are many of us with this experience, and we would like some assistance. |
| Vehicle Mileage at Failure | 10728 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FLORENCE, SC |
| VIN pattern | 1C4PJMCS4EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 18 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |