| Issue ID | 1207820 |
| Internal NHTSA # | 10747009 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/04/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 jeep cherokee. While at the dealer, the instrument cluster, body control module, and transmission software were being updated on the vehicle. The contact stated that after leaving the dealer while driving at low speeds, the vehicle failed to down shift to second and first gear preventing the vehicle from accelerating. The failure recurred numerous times. The vehicle was taken to another dealer, where the technician diagnosed that the transmission needed to be updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000. |
| Vehicle Mileage at Failure | 12000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | FAIRVIEW, OR |
| VIN pattern | 1C4PJMBB7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |