| Issue ID | 1204500 |
| Internal NHTSA # | 10744617 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 23/03/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | 9 speed transmission started having hard up and down shifts at around 10k miles (march 2015). This was near time the fca issued a service bulletin on tcm and pcm for known software control problems with transmission. Sw updates were performed, yet transmission continued to shift erratically. Problem then developed into lurching during stops and hesitation when attempting to move. The hesitation presents serious concern as the ability to enter traffic or merge becomes difficult and dangerous if the transmission refuses to engage. Took back to dealership in june. Multiple attempts with sw updates. Fca ultimately decided to replace entire transmission. It had 13. 8k miles on it. A month later it is shifting hard and lugging again. Back at dealership. Not clear what fca with do/offer now, as they don't seem to know what is wrong. |
| Vehicle Mileage at Failure | 11847 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OREGON CITY, OR |
| VIN pattern | 1C4PJMCS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |