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2014 Jeep CHEROKEE Power Train Problems, Complaints and Defects

Issue ID	1202875
Internal NHTSA #	10743532
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	CHEROKEE
Model Year	2014
File date	25/03/14
Component	POWER TRAIN
Product type code	VEHICLE
Description of the problem	Immediately after purchase, i noticed a degree of sluggishness during transmission shifts and lack of ability to reach 9th gear using the automatic transmission in drive mode. 9th gear is unattainable. The dealer told me that the transmission "learns" to an individual's driving style; be patient. At 3775 miles 4 aug. 2014, i returned the vehicle to the dealer, and they did, as they termed it, a software update; but the update didn't really fix the problem. On 09 apr., 2015 i again returned the vehicle to the dealer with the same complaint. They reported that they had performed a reprogram of transmission and powertrain control modules (r01 18-r0-11-84 0. 5 & 18-ro-11-52 0. 8). Since then, my vehicle has been performing even worse. Approaching an uphill incline, the transmission doesn't downshift until it nearly stops; then it suddenly after 3-5 seconds, lunges forward. Also i experienced a near 't' bone miss, as i attempted to accelerate from a stop sign because. The vehicle seemed to be stuck in a high gear and wouldn't respond expect in a sluggish way that only got me in the way of approaching traffic. By aggressively pushing on the gas it eventually shifted and bolted out of the way of oncoming traffic. I contacted the dealer about this, and was told there is another software update due about the end of june 2015. I contacted them again during the week of 6 july, but was told that there is no update. Frankly, i'm afraid to drive it. It just isn't safe behaving in this unpredictable manner. I've given it enough miles to allow the transmission/drivetrain to learn my driving habits. When i do drive it, i'm reluctant to have anyone else in the vehicle. Is there anything that your office/nhtsa can do to motivate chrysler-fiat to eliminate this concerning issue? The dealer is york, 500 prescott lakes parkway, prescott, az 86301.
Vehicle Mileage at Failure	150
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PRESCOTT, AZ
VIN pattern	1C4PJMDS2EWXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5YFB4MDE3SP257446 5GRGN23U33H149131 VF7YGBPAU12W14364 TMBJG7NE8E0151530 1GNEVGKW3PJ237904 5FNRL38777B451102 3CZRZ1H39SM750556 WUAZZZF43JA902572 WF0WS4NB5RTJ20746 ZHWET5ZF6PLA21651 1C6RRFBG3LN377351 W1KMK5AB1TF133172

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2014 Jeep CHEROKEE Power Train Problems, Complaints and Defects, Recalls and Failures

2014 Jeep CHEROKEE Power Train Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?