| Issue ID | 1182967 |
| Internal NHTSA # | 10716080 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 06/04/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Received a recall notice from fca to take 2014 jeep cherokee in for a transmission recall update. Told it would take 30 minutes. Took into martin swanty kingman, az monday april 6 2015. Picked up tuesday april 7th. Turned right back around april 7th because engine light appeared. They cleared the light right away april 7. Left martin swanty, kingman transmission jumping unsafely. Took back to swanty kingman then swanty bullhead city calls me to tell me they have my car and they can't do the update. Will install a new transmission. Had to fight dealership for rental because they had my car until april 22nd. Picked up car. Still not running right. Almost in accident in parking lot and multiple intersections because car jumps in lower shifting. Took car back may 5 shop service mgr states they did not do the proper update on the new transmission need to do 21-007-15 manually not thru computer. Pick up completed car 5/6 still not running right. No return call from dealership in kingman when called 5/11/15. Called fca 1 800 # multiple times. Very consoling but not an effective resolution waiting for someone to call me back. Not driving this dangerous vehicle anymore. Dealership did not approve rental since first time had my car. Today car jumped on freeway when excelled to 70 mph. Instead of replacement done under recall placed it under warranty. |
| Vehicle Mileage at Failure | 18700 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KINGMAN, AZ |
| VIN pattern | 1C4PJMCS0EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 2 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |