| Issue ID | 1167782 |
| Internal NHTSA # | 10695215 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 12/03/15 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | When accelerating from a stop, the transmission either grabs and lurches or it seems to slip while it searches for the right gear. The dealer kept the car for a day and re-installed a software upgrade. This did not help. The problem persisted. When we took the car back to the dealer again, they stated that the car is "operating as designed" and "even installing a new transmission would not help". We contacted chrysler customer center and explained the issue to them and they called the dealer and stated that we would need to "learn to work with the transmission" and that they have to go with what the dealer tells them. The car is continuing to have this problem. |
| Vehicle Mileage at Failure | 1828 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ELK GROVE, CA |
| VIN pattern | 1C4PJMDS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |