| Issue ID | 1156319 |
| Internal NHTSA # | 10682021 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 19/09/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I took delivery of my new 2014 jeep cherokee on september 16, 2014. Right from the start i started having transmission issues. Chrysler jeep said that they were going to open a "case file" on the car and to return the car to the service manager at the dealership. I took the car into the dealership, and explained what the representative had told me. The service manager said that there was no "case file" opened on my vehicle and that nobody from chrysler jeep had contacted them. A couple weeks later i received a call from chrysler jeep saying that the case file was "closed" because "i failed to take the car in to the dealership". Last tuesday (february 3rd) after a really bad snowstorm i was driving home when the person in the lane next to me began sliding into my lane. I began applying brake but it was obvious that i needed to apply power to get ahead of her. When i came off the brake and applied heavy power there was nothing there. The engine revved up but the car didn't go anywhere. Then the vehicle dropped into gear and lurched really bad, and the back end of the car started to spin around on me. All of the sudden the front tires started digging in and whipped me straight. I was totally out of control and it seemed like the transmission had a mind of its own. Luckily i didn't hit anything but did end up in a parking lot. After sitting for a second (and the person who almost struck me stopped to see if i was ok), i put the car back in gear and drove back out onto the street and immediately a "4-wheel drive not available" error message came on. This car is dangerous. Chrysler jeep has shown only superficial interest in fixing the problem. It shouldn't be driven on snowy roads. I hope that someone with the authority to do something can address this major issue before people start getting killed. This is beyond a "lemon" issue. Updated 4/12/16 *js |
| Vehicle Mileage at Failure | 750 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, MI |
| VIN pattern | 1C4PJMCS9EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |