| Issue ID | 1098375 |
| Internal NHTSA # | 10621980 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 01/08/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | At low speed turns, left and right, ie in a parking lot or turning at an intersection, popping and groaning from front suspension/steering assembly. Very audible and ratcheting feel can be felt in the frame and steering wheel. Not an issue when driving straight or at speed. First trip to dealer... Could not duplicate. Next day, after contacting jeep consumer service, the jeep was taken back to the dealer and i test drove the vehicle in the parking lot for the service consultant. The popping/groaning noise was evident in every turn and the car was taken into the service area for suspected "suspension" problem. Next day contact with dealer... They think it is either the axles or transmission. Called jeep and they called dealership. I was then told by jeep they were replacing the axles. Subsequent msg from service department confirmed they were changing the right front axle but it was back ordered. Now two days... No jeep, no transportation, no loaner. I am a master army aviator with thirty years of flying. I know when a machine is broke or about to be. |
| Vehicle Mileage at Failure | 14100 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GATESVILLE, TX |
| VIN pattern | 1C4PJMCS4EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |