| Issue ID | 1090761 |
| Internal NHTSA # | 10615807 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 21/07/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | Have experienced horrible shifting problems since i drove the 2014 jeep cherokee trailhawk off the lot. Jerks forward from stop and at different gear changes. Believe this will cause additional damage to already poor performing transmission. Hesitates gear change some times when on highway that could be dangerous. Two days ago started vehicle and placed in reverse. Jeep slammed into gear and engine light came on. Light saying to put vehicle back on park came on. I did this and then put the vehicle back into drive. Pressed gas and vehicle went backwards. Had to be towed to the dealer. Dealer is still evaluating vehicle and has done a software update. I asked about the jerky shifting and they are saying it is normal for the vehicle. They are being slammed with customer complaints about transmission problems according to the service department rep. Calling an improperly performing transmission normal because its happening to most of these vehicles is not acceptable. This is an expensive vehicle and never should have been sold under these conditions. Others should know what they are getting into by purchasing one of these and jeep needs to rectify this situation immediately. |
| Vehicle Mileage at Failure | 7000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT WORTH, TX |
| VIN pattern | 1C4PJMBS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
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| DoT tire identifier | |
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| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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