| Issue ID | 1057862 |
| Internal NHTSA # | 10579742 |
| Manufacurer | Chrysler Group LLC |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 28/03/14 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2014 jeep cherokee ltd. In 10/2013 for my daughter to learn to drive (with learner's permit) and to drive when she gets her license soon. I was driving the car in march on i-10 in heavy traffic time when suv made a whining noise, gears stalled for several seconds, rpm's dropped. Suv continued to do this at a variety of speeds with increasing frequency. The car has less than 7000 miles, so i brought suv to selling dealer's service department and was told they could find nothing wrong. They guessed and updated software, then closed the service order. After leaving dealership, suv performed 5 intermittent and similar episodes on the way to destination that was about 7 miles away. I returned suv to the same service department the next day and reported the incident to chrylser and jeep customer care (jcc). Jcc contacted the dealer. A decision was made to remove the entire transmission to be sent to jeep engineers to dissect and determine cause of the problem. A new transmission exact to the old, only with 'updates' was placed in the suv. Since these series of events have occurred, i have discovered that the jeep cherokee had 4 holds on releasing the suv due to the issues with 9 gear fiat transmission. I was also told by the dealer that ours was the 2nd such case seen in their service department with the same problem. Ultimately, jcc offered more warranty and the ability to skip one payment of which i did not accept. The only acceptable offer would have been for the engineers to tell me that the suv is safe for their own new teen driver or to take the suv back, to no avail. Jcc sent the case to the 'case analyst' team, but ultimately closed the case as resolved. I have serious concerns about my daughter driving the suv once she obtains her license. I also have concerns about her younger brothers riding in an suv that may perform unsafely and unpredictably. *js |
| Vehicle Mileage at Failure | 6500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PRAIRIEVILLE, LA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |