2014 Jeep CHEROKEE Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Jeep CHEROKEE 2014 exterior lighting. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Jeep CHEROKEE 2014 exterior lighting and complaints other owners have filed.
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2014 Jeep CHEROKEE Exterior Lighting Problems, Complaints and Defects

 Issue ID1156818
 Internal NHTSA #10682391
 ManufacurerChrysler (FCA US LLC)
 BrandJEEP
 ModelCHEROKEE
 Model Year2014
 File date09/02/15
 ComponentEXTERIOR LIGHTING
Product type codeVEHICLE
 Description of the problemPurchased 2014 cherokee in aug 2014 - my 4th jeep and other family members drive jeeps. Few days later drove at night- immediately evident headlights pose serious safety concern & design flaw. Contacted the dealership to have the lights inspected. Cannot see objects until you are upon them. Live in a rural area with no street lights/beam does not project sufficient light/brightness. Add rain, snow, or city lights &the glare makes safely operating the vehicle even more challenging. Vehicle serviced multiple times for this serious safety concern. Multiple techs stated headlights "are dim" & other owners have complained. After numerous complaints, my frustration & concern mounted. Technician sympathized & suggested i contact jeep, "maybe they will listen to the customer". Dec 2014, contacted jeep & was instructed a "research project" was established. After weeks, (another service appointment and more time off work) jeep acknowledged "complaint about dim headlights is pretty prevalent" &you have been "fair and reasonable". Jan 17, cherokee serviced again & copy of a tech assistance ticket was left on the seat. Report states: "customer concern: customer cannot see at night and headlights are dim. Concern duplicated: yes, drove vehicle at night head lamps are not very bright need fog lamps on also to see. Tests: drove two other vehicles same operation have had a lot of complaints about lamps not bright". This is taken from the report admitting the headlights do not illuminate. Jan 21 no resolution, told jeep they can take the suv back, i'm not willing to compromise safety. Complaint moved to jeep returns after multiple calls, asked to take the vehicle to another dealership scheduled for this week. This vehicle was purchased because of customer loyalty to jeep-still waiting on resolution. *cn
 Vehicle Mileage at Failure
Number of Occurences1
Source of the issueCONSUMER LETTER
 City and StateMEDINA, OH
VIN pattern 1C4PJMDS5EWXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesY
Cruise controlN
Number of cylinders6
Drive train typeFWD
Transmission type
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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