| Issue ID | 1156818 |
| Internal NHTSA # | 10682391 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 09/02/15 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | Purchased 2014 cherokee in aug 2014 - my 4th jeep and other family members drive jeeps. Few days later drove at night- immediately evident headlights pose serious safety concern & design flaw. Contacted the dealership to have the lights inspected. Cannot see objects until you are upon them. Live in a rural area with no street lights/beam does not project sufficient light/brightness. Add rain, snow, or city lights &the glare makes safely operating the vehicle even more challenging. Vehicle serviced multiple times for this serious safety concern. Multiple techs stated headlights "are dim" & other owners have complained. After numerous complaints, my frustration & concern mounted. Technician sympathized & suggested i contact jeep, "maybe they will listen to the customer". Dec 2014, contacted jeep & was instructed a "research project" was established. After weeks, (another service appointment and more time off work) jeep acknowledged "complaint about dim headlights is pretty prevalent" &you have been "fair and reasonable". Jan 17, cherokee serviced again & copy of a tech assistance ticket was left on the seat. Report states: "customer concern: customer cannot see at night and headlights are dim. Concern duplicated: yes, drove vehicle at night head lamps are not very bright need fog lamps on also to see. Tests: drove two other vehicles same operation have had a lot of complaints about lamps not bright". This is taken from the report admitting the headlights do not illuminate. Jan 21 no resolution, told jeep they can take the suv back, i'm not willing to compromise safety. Complaint moved to jeep returns after multiple calls, asked to take the vehicle to another dealership scheduled for this week. This vehicle was purchased because of customer loyalty to jeep-still waiting on resolution. *cn |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | MEDINA, OH |
| VIN pattern | 1C4PJMDS5EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |