| Issue ID | 1708562 |
| Internal NHTSA # | 11377763 |
| Manufacurer | Chrysler (FCA US, LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 24/11/20 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | 2014 jeep cherokee latitude 4 cylinder, battery went completely dead then came back in a hour, then shift (zf 9 speed transmission) got stuck in neutral. The only way to turn off the engine was to disconnect the battery seeing it was the weekend. Today 12/3/20, told that jeep dealership software fixed the software issue, but i was told that i must have broken the shift while trying to get it into gear (not true) and must pay $300. 00 for the diagnostic besides the entire hvac system had to be replaced (which meant "no heat" in the car or venting which was already broken before incident but we had not needed any heat. When the car gear stuck, the vehicle was not in motion and i could not shut the engine off so the battery had to be disconnected. So cost of diagnostic, new shift entirely, and new hvac system and the car does not have 100,000 miles yet.*dt consumer stated dealership is currently waiting for new shift to replace the broken one.*jb |
| Vehicle Mileage at Failure | 92000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WOODSTOCK VALLEY, CT |
| VIN pattern | 1C4PJMCB1EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |