| Issue ID | 1490782 |
| Internal NHTSA # | 11120862 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 11/01/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | The car jerks while driving on the highway/local roads and i have reported this matter to the chrysler service center where i take it for maintenance and have not been able to get any appointments. This problem has been ongoing since december 2017 and i reported it january 2018 when i got it serviced at smithhaven chrysler. I called in april 2018 for appointment and was informed there nothing until the end of may but i was leaving the country. Called again in june when i returned to the states and was told there was nothing until august 27, i explained to the secretary the problem with the car and she said "sorry, there's nothing i can do for you". She also said that if i dropped the car off, i wouldn't get the car back for 2 weeks. I have also had a software update done and that helped for about a month. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CENTRAL ISLIP, NY |
| VIN pattern | 1C4P7JLABEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |