| Issue ID | 1317055 |
| Internal NHTSA # | 10905717 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 12/09/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | September 12 2016 460 county route 7 pine plains ny 12567 518-398-0366- home 914-489-9033- cell 914-393-8749 (husband's cell) re: s55/nhtsa 16v-529 vin: last 8- ew212459 i received in the mail a recall on my jeep cherokee for transaxle wire harness. I called village dodge, duchess dodge and they have not received the parts to fix the recall. It is very disturbing to think i might crash out to loss of motive power. Why do the dealerships not have parts yet? After speaking with your fca recall assistance center 1 800 853 1404 angel would only give me her name would not tell me an operator number what state she was in or any information that i contacted the center. I asked for a supervisor and placed on hold. I am requesting a loaning car. Finally angel came back on the phone when i asked again for what state she was in angel stated farmington hills michigan. Angel told me that i have 24 to 48 hours for a call back from the supervisor. Loaner car will also take 24 to 48 hour for someone call me back and i am being placed on special tracking list. This is unacceptable to be expected to drive a vehicle that could crash and possibly kill me or some innocent drivers. I expect something would be done immediately. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PINE PLAINS, NY |
| VIN pattern | 1C4PJMBS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |