| Issue ID | 1307605 |
| Internal NHTSA # | 10894806 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 05/08/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Purchased the 2014 jeep cherokee and initially had trouble with the zf 9-speed. Issues involved jerky rides in the low gears. Issues were so bad that at times the car would take 5-10 seconds to switch gears and i would be stuck in neutral in the middle of the road, almost causing several accidents. I have now taken my car to two dealerships over the past 2+ years roughly 7 times and theyve perfomed system updates that are supposed to help. They have yet to help and most recently i was involved in another near accident. I have called the fiat chrysler service center to put a case together. I am very frustrated with my purchase and hope that they can fix these issues. A more concerning issue was after two weeks of purchase. I was driving on the highway, going roughly 70 mph, and a warning light appeared on the dash screen and they all the screens went black and i lost the ability to accelerate. I was forced to move from the left lane to the far right and let the car come to a stop. I contacted the jeep dealership, since it had only been 2 weeks after purchase, and they told they didnt know what was wrong and to just turn off the car and wait 5 minutes and then try again. After doing this i drove the car to the dealership and asked them for a reason to why it happened. They couldn't provide an answer and saw nothing wrong with the car. 2 years went by and this hadnt happened again, until this january. I was again on the highway and lost control of accelerating and almost was in an accident. I brought it to the dealership and they said they performed software updates. Hasnt happened again, but last time it took 2 years. |
| Vehicle Mileage at Failure | 38000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CARDIFF, CA |
| VIN pattern | 1C4PJMDS3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |