| Issue ID | 1290123 |
| Internal NHTSA # | 10874104 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 06/06/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | We purchased our 2014 jeep cherokee in december 2014 (new). We noticed immediately the transmission was jerking, and when coming to a stop the vehicle would surge forward. The dealership said the vehicle had to get use to our driving. We continued to have problems with the transmission and took the vehicle to the dealership. After four trips to the dealership, and being told they could not re-create the problem the service tech was able to re-create, however we were told there was nothing the dealership could do, and we would have to drive the vehicle until it broke down. In april 2016, the transmission was replaced. Immediately, we begin having the same jerking, lurching and surging. Now we have been told, we need to have another transmission put in the vehicle. This vehicle only has 23,500 miles on it, and this is the second transmission. I have filed a complaint with jeep, and gone through arbitration, however jeep doesn't feel the need to stand by their product. This is the eleventh chrysler/jeep/dodge product we have purchased, and it will be the last. |
| Vehicle Mileage at Failure | 4255 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FORT WORTH, TX |
| VIN pattern | 1C4PJLDS4EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 30 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |