| Issue ID | 1224717 |
| Internal NHTSA # | 10778585 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 15/09/15 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | Model:2014 jeep cherokee latitude 2. 4 liters. Months old: 13 first failure: "the transmission kicked back as if in reverse". The failure mileage was 8293. It was in school zone area. The traffic was slow. Stop and go. At one point, when the traffic started moving the driver (my wife) released the brake and slightly pressed the gas pedal with her foot, the vehicle all of sudden accelerated backward. The vehicle behind started honking at her. She was able to hit the brake, just inches before she hit the front end of that vehicle. The check engine light illuminated and a long message appeared, only momentarily on the dash screen which indicated (something about) "brake" and "service transmission". In a panic, my wife could not recall the whole message. Someone at that dealership told me he has seen this problem before on 2. 4 l jeep cherokees. After 2 days troubleshooting, jeep dealer installed "new software in bcm", the latest software version (i was told) and told me the vehicle was now fixed, should be safe to drive. (please note: fca recall ro1: reprogram tcm and pcm had been perform on 04/17/15). Second failure: "same problem as the first failure and transmission stalled while on drive". The failure mileage was 8373. Two days after the first failure was "fixed". While puling into the driveway at very low speed with a 3 years old sleeping baby in the rear car seat. Still in the middle of the street, the vehicle jerked and the driver (it was me) felt like it was trying to move as if in reverse, then the transmission stalled as if in neutral. I pressed the gas pedal a few times but the vehicle failed to move. Same indications flashed on the dash screen as the first occurrence. I had the vehicle towed to the dealership on that saturday afternoon. In both occurrences, no one was hurt, no accident but it could be much worse. |
| Vehicle Mileage at Failure | 8293 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUNTINGTON BEACH, CA |
| VIN pattern | 1C4PJLCB3EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |