| Issue ID | 1149466 |
| Internal NHTSA # | 10673031 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 09/01/15 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | We received a recall for the steering column control module and brought it in to be fixed. This recall directly affects the electronic stability control. My wife drove the vehicle, a 2014 jeep grand cherokee laredo for the first time in snow last friday 1/9/15. As soon as she left our driveway, the traction control light illuminated and stayed on as the vehicle was uncontrollable. Approximately 1/4 mile from our house she lost control of the vehicle striking the curb with enough force to throw off the alignment and damage both passenger side rims. My wife could only reach max speed of 20 mph as the vehicle was all over the road. Since then, i have been in contact with chrysler and the dealership and neither can give me an answer or help me. The dealer states they need a rep from chrysler to come inspect the vehicle while chrysler maintains they don't send people out. Chrystler is stating nothing is wrong with my vehicle, and when i asked how they arrived at that conclusion they told me they looked at "the notes". They said they're special investigations unit deemed it to have operated appropriately at the time of the incident. Nobody has looked at it yet!! Apparently i don't even meet the criteria for an adjuster rep since they say my car is fine. When i brought my car to the dealership the traction control light was still on. The recall was not properly fixed causing my wife to crash with our 4 year old in the car. One person at chrysler even tried to tell me our vehicle was not affected by the recall. So why did we get a notice? The dealership will only say contact my insurance, which is ridiculous because my premium will go up. It's their product and their liability. How do they fail to see the connection here? My car has been sitting for 5 days, now i have to wait until tuesday to speak with a supervisor. So frustrated!! |
| Vehicle Mileage at Failure | 9041 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTH ATTLEBORO, MA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |