| Issue ID | 1555103 |
| Internal NHTSA # | 11195566 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 20/04/16 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | April 2016: two year old 2014 cherokee steering cluster display when dark. Removing and replacing the fuses initially restored the display. Dealer could not analyze as the display was working when they had the vehicle. Soon thereafter the problem recurred and was taken to the dealer while the display was dark. They recovered several general codes, did some software rebooting and the display restored. Approximately two years later the issue recurred, the dealer did several software reboots on several trips but the issue remained. Finally they determined that the cluster was bad and it was replaced. Fca reimbursed approximately 75% of the cluster and installation cost. The problem recurred intermittently for several months, each time involving a trip to the dealer. Finally they had it for three weeks, determined that all was good, and returned it to me. Two days later the cluster display died. I was referred to an independent service center with electronics expertise who analyzed the issue for two weeks, including deprogramming and reprogramming the complete system. The vehicle went to a different dealer for reprogramming and when returned to the independent service center the blank cluster display remained and they were unable to determine the root cause. The second dealer suggested the cluster was defective and should be replaced. The independent folks suggested the cluster is good, there is a short somewhere in the system or wiring, or a different module. This affects the speedometer, odometer, tachometer, all engine displays, turn signal indicators, gas gauge, and emergency warnings. |
| Vehicle Mileage at Failure | 28715 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WASHINGTON, PA |
| VIN pattern | 1C4PJMCS7EWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |