| Issue ID | 1461891 |
| Internal NHTSA # | 11089089 |
| Manufacurer | Chrysler (FCA US LLC) |
| Brand | JEEP |
| Model | CHEROKEE |
| Model Year | 2014 |
| File date | 15/06/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | A pop-up message appears that the "vehicle phone requiers service" the gps becomes inoperative and causes loss of gps function. These faults are discussed i service bulletin sb-10058300-8397. This happens intermittently and can occur at anytime. This occurred within the warranty period and but was reported to jeep 3 days after the warranty period. It was intermittent at the time and i thought it was just a computer glitch. It is now so unreliable that it is useless. Jeep refuses to do anything to support repair of this issue which they know exists. Their u-connect people have been telling me tere is a software fix for this to put me off for six months but have not produced anythng which could fix this. It is time for a recall on this item so that they are forced to take care of their customers. By the way even though they knew there were potential issues with this function of the radio they failed to inform their customers of the problems. If they had iinformed me this problem would have been reported to them 2 months earlier and within the warranty period. This is wrong, just wrong. |
| Vehicle Mileage at Failure | 33000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | COLORADO SPRINGS, CO |
| VIN pattern | 1C4PJMDSOEWXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |