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2004 Hyundai XG 350 Structure Body Trunk Lid Problems, Complaints and Defects

Issue ID	562350
Internal NHTSA #	10137487
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	XG 350
Model Year	2004
File date	19/09/05
Component	STRUCTURE:BODY:TRUNK LID
Product type code	VEHICLE
Description of the problem	i have a 2004 hyundai xg350l sedan. I had just come from grocery shopping. I pressed the remote to open the trunk. After the trunk release disengaged, i raised the trunk up to place the groceries in the trunk. As i was putting a bag of groceries in ( and without any warning whatsoever) the trunk "holders" completely failed on both sides and the heavy trunk came crashing down with incredible speed. The force of the trunk coming down was very strong and sudden. I am convinced that i would have encountered a high risk of injury if my response time was not as fast as it was .... Allowing me to jump back from the trunk. (i am very short and the upper one third of my body was leaning into the trunk as i put the bag of groceries in). I immediately called hyundai motor company to report what happened i was only able to get to "level one" by talking to a rather disinterested customer service person. I told her this "trunk failure" needed to be reported to the main company to see if it had occurred more than once and whether someone had been hurt by the trunk lid smashing down without any warning . I was able to make an appointment (with some difficulty) a few days later at my local hyundai dealer in holyoke, mass. After repeatedly telling them about the serious risk of injury this trunk failure could have caused. When i did get the car in, the technician determined that both trunk "shocks" had failed. They are "on order". In sum, i definitely feel that there was a risk of a serious upper body injury from the trunk "collapse". My purpose in taking the time to e-mail this complaint is for hyundai motor company to take what happened seriously, keep a record of the incident and, most importantly, determine if this "trunk shock failure" is happening on other 2004 hyundai xg350l models or others. Suherateacher @verizon. Net . *nm
Vehicle Mileage at Failure	25300
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	HOLYOKE,, MA
VIN pattern	KMHFU45E84AXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	28/02/05
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2C3CCAET2DH697187 JL6BDE6A8SK015158 WBA4H91060BN88310 ML32A4HJ9FH049964 KMHDB51ELCU368691 ZN661AUG7NX385817 WP0CB2A85FS130179 VCF1EBE27PG008786 3GCUKSEC5JG336704 1N4AL3AP3DC296585 LJD5AA1D1T0209745 MMSDZC63S00110423

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2004 Hyundai XG 350 Structure Body Trunk Lid Problems, Complaints and Defects, Recalls and Failures

2004 Hyundai XG 350 Structure Body Trunk Lid Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?