| Issue ID | 1728267 |
| Internal NHTSA # | 11398730 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | VERACRUZ |
| Model Year | 2011 |
| File date | 01/01/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 hyundai veracruz. The contact received notification of nhtsa campaign number: 20v705000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to dickson city hyundai (1519 scranton carbondale hwy, scranton, pa 18508, (570) 291-5252) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving, the interior and exterior lights started to dim before the vehicle stalled. The contact had the vehicle towed to the same dealer to be diagnosed. The contact was informed that the valve cover gasket had leaked and allowed oil to get onto the alternator. The valve cover gasket, alternator, and serpentine belt were replaced. The vehicle was started and began to shake before stalling. The vehicle was towed back the same dealer but not diagnosed nor repaired. The approximate failure mileage was 66,564. Vin tool confirms parts not available. |
| Vehicle Mileage at Failure | 66564 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | WILKES-BARRE, PA |
| VIN pattern | KM8NUDCC4BUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |