| Issue ID | 800527 |
| Internal NHTSA # | 10341964 |
| Manufacurer | HYUNDAI MOTOR COMPANY |
| Brand | HYUNDAI |
| Model | VERACRUZ |
| Model Year | 2008 |
| File date | 14/04/10 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl*the contact owns a 2008 hyundai veracruz. The contact stated that the vehicle would not accelerate normally when she engaged the accelerator pedal. Recently, when accelerating approximately 42 mph, the vehicle hesitated and shifted into the neutral position. She took the vehicle to an authorized dealer several times where she was informed that the software was defective. The software was reprogrammed four times but the failure continued to occur and became progressively worse over time. The contact called the manufacturer who stated that they were working on the failure but offered no assistance when the complaint was filed. The current mileage is approximately 38,400. The failure mileage was approximately 34,000. Updated 10/28/10 *bf the consumer stated the problem with the performance of the vehicle involved more than the automatic transmission. The problem includes the electronic software operating the vehicle. The vehicle has not stalled again, but it does continue to accelerate sporadically. The consumer stated during her last visit, the service department attempted to correct the problems. She was informed that a new transmission was installed and the software was reloaded again for the electronics controlling the vehicles performance. Updated 11/01/10 |
| Vehicle Mileage at Failure | 34000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | FERNANDINA BEACH, FL |
| VIN pattern | KM8NU13C28UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | 42 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | KEY HYUNDAI |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |