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2007 Hyundai VERACRUZ Exterior Lighting Headlights Problems, Complaints and Defects

Issue ID	662743
Internal NHTSA #	10217745
Manufacurer	HYUNDAI MOTOR COMPANY
Brand	HYUNDAI
Model	VERACRUZ
Model Year	2007
File date	11/02/08
Component	EXTERIOR LIGHTING:HEADLIGHTS
Product type code	VEHICLE
Description of the problem	We test drove a 2007 veracruz and noticed a distinct horizontal line right in the field of vision especially on dark roads. The line separated bright headlight light below it and darkness above it. We were constantly trying to look below the line for a full view of light. The low beams did not appear to give enough upper light to light up road signs or the road ahead yet oncoming drivers constantly flashed their beams for us to lower our high beams which were not on. Turning on the high beams the light did nothing for the road and simply lit up the trees. We purchased a different veracruz and the headlights reacted exactly the same way. An online forum shows that other veracruz owners experience the same problem. On january 7, 2008 we brought the headlight issue to the attention of the service center. The associate there indicated that there were no technical service bulletins on the headlights and that they would have us meet with the area hyundai representative when he comes in on january 15, 2008. While waiting in the service area to speak to the representative the associate approached us and apologized for inconveniencing us because the representative advised him that he was aware of the headlight issue and we would not need to meet with him. At our insistence the representative met with us and said hyundai is aware if the issues with the headlights and it is a common problem on all veracruzes. In fact he said he drives a veracruz and has seen the horizontal line that we mentioned. Asked what hyundai was doing to correct the problem he replied nothing. He said hyundai assumes that the problem is nature to the high output lights used and they do not intend to do anything about it. A letter of complaint to the vice presidents of service and sales at hyundai went unanswered.
Vehicle Mileage at Failure	0
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	EGG HARBOR TOWNSHIP, NJ
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	20/06/07
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders
Drive train type	AWD
Transmission type	AUTO
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	SPORT HYUNDAI
Dealer's telephone number	609-646-1200
Dealer's city	EGG HARBOR TOWNSHIP
Dealer's state code	NJ
Dealer's ZIP code	08234

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMJWA37KBLU123114 5HD1FDV194Y718706 WDB2020181F123456 WAUBF78E76A251596 2C3CDZFJ4LH151787 WBA5U900708B39736 PPVZZZ60ZJL000557 1FT8W3BT9LEC40164 WBA82GE0707R62010 1NXBR32E16Z581174 WVWZZZAUZGW158659 SALFA2CC7EH396891

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2007 Hyundai VERACRUZ Exterior Lighting Headlights Problems, Complaints and Defects, Recalls and Failures

2007 Hyundai VERACRUZ Exterior Lighting Headlights Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?