| Issue ID | 1120832 |
| Internal NHTSA # | 10644400 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | VERACRUZ |
| Model Year | 2007 |
| File date | 22/09/14 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | sufficient amount of oil leaking onto alternator from front cylinder bank valve cover gasket- coating alternator, not allowing the car to start or charge when jumped. Car battery has been replaced twice and serviced at a local repair shop. Local repair shop has documented and noted that there is significant damage occurning from front cylinder bank valvue cover, which is dripping and coating the alternator. Inquired help from hyundai customer care center and was instructed to bring car into a dealer for further inspection. Unfortunaltly the car has not been able to start and this would require a towing service to tow my vehicle to the closet hyundai service and dealership, which is over fourty five minutes from my current location. All expenses have to be payed out of pocket from the vehical operative (this includes: towing and all repairs). Hyundai has issued an important safety recall (interim notice)- they were unable to help address towing my broken down vehicle and getting any resolution into fixing the problem addressed in recall letter. I am a concerned customer that reached out to the hyundai customer care center for assistance. I identify my needs and concerns, as i require my vehicle to comute to and from work and transport children to school. It is very disheartining to learn that after i addressing the safety and well-being of those transported in my car, that i was not even considered a canidate for any type of loaner vehicle until this problem is resolved. As stated in my important safety recall (interim letter):" the vehicle will run on battery power until the battery voltage drops below the engine... If this occurs, the engine will shut off and will not restart, increasing the risk of crash." - hyundai is not providing me with a safe alternative. |
| Vehicle Mileage at Failure | 120000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WOOLWICH, NJ |
| VIN pattern | KM8NU13C07UXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |