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2014 Hyundai VELOSTER Visibility Wiper Problems, Complaints and Defects

Issue ID	1410883
Internal NHTSA #	11030430
Manufacurer	Hyundai Motor America
Brand	HYUNDAI
Model	VELOSTER
Model Year	2014
File date	23/09/17
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	On 09/23/2017 i was driving on the highway on a sunny day, around 80 degrees with my sunroof closed, and the sunroof cover open to allow the sunlight in. While driving on the highway about a mile from my exit, i heard a loud bang that startled me (sounded like gunshot), all of a sudden i felt stuff hitting my head, face, and shoulders. I look up and saw my sunroof exploded with shattered glass flying all over my car and realized glass is what was hitting me face and body. Luckily, the sound of the sunroof exploding and glass flying all over the place, i was able to still keep control of my car. I slowed down to exit the highway and pull into a parking so i could get out of the vehicle and look it over. I never saw anything fly up at my car, or at my car when this happened. There were no vehicles close to me when this happened. As i looked over the car, i saw how badly the the sunroof looked and glass all over my car seats. I picked pieces of shattered glass from my hair, shirt and pants. I immediately called my insurance company to file a claim, and took pictures of the sunroof. The car was towed to a storage lot until the body shop was open on monday. I requested for a local hyundai dealership to look at it first before the auto-body shop because my car is still under warranty. A gentleman from dealership's service department took pictures of sunroof and submitted to hyundai on 09/26 to investigate the claim. On 09/28, that service advisor from the dealership left me a voicemail that the claim was denied. I called and spoke to that service advisor to obtain a reason for the claim being denied. He said hyundai's investigation revealed an outside influence cause the glass to break, but i was provided with no report or any other explanation on how they came to this conclusion. I saw some 2012 velosters were recalled for sunroofs exploding. It's a huge liability.
Vehicle Mileage at Failure	56500
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CHARLOTTE, NC
VIN pattern	KMHTC6AE4EUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MRHRW2850JP066658 1CBU40000GPE30308 MAJBXXMRKBGB45724 3C4PDDEG9JT336119 JTEBU14R160104741 VF1HJD20464272782 KMHCT41D3HU120954 3FAHP0JA3BR241016 1LHF35AG9H1024604 1FTEW1CP7GKF78677 1V2KE2CA7PC220785 JS1VS55A4L7100428

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2014 Hyundai VELOSTER Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2014 Hyundai VELOSTER Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?