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2013 Hyundai VELOSTER Engine And Engine Cooling Problems, Complaints and Defects

Issue ID	1027207
Internal NHTSA #	10555352
Manufacurer	Hyundai Motor Company
Brand	HYUNDAI
Model	VELOSTER
Model Year	2013
File date	09/12/13
Component	ENGINE AND ENGINE COOLING
Product type code	VEHICLE
Description of the problem	When i wash my car i like to wipe down the engine and the inner part of the front hood. About a week ago i went to wash my car open the hood only to discover a white substance (almost like white battery corrosion) running all down my fire wall cover. I made an appointment with the service department told them not to do anything to the car until they can explain to me how it happen and how are they going to fix it. About 20 minutes later the service manager calls me over and explains to me that the white substance on my firewall was when the detail people from where i purchase my car left it there. I explain to him that would be impossible since i always look at my hood and this was the first time i saw it. The service manager then turns to the two decals on the top of the hood and stated they may be water seeking in but because he did not find the firewall wet he just wiped off the white substance and told me there is nothing he can do it's just the designee of the decals. I'm not even sure it is the two decals; but one thing for sure something is allowing water to seek into my firewall and hyundai is not taking care of their customers nhtsa please help.
Vehicle Mileage at Failure	1789
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PHILADELPHIA, PA
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	24/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
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Date of manufacture
Type of child seat code
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GC4YYEY2RF449133 TMAJ381ASKJ842290 SALFA23B49H147316 1FADP3K24FL379062 WVWZZZ6RZDY193085 WBAWV1C5XAP124422 1C4SDJCT3FC793665 WDC1660242B147797 WDC0G4JB5HF250906 WVWZZZAUZJW164187 JM1NC2JF8B0218704 WBAGH41011DB90799

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2013 Hyundai VELOSTER Engine And Engine Cooling Problems, Complaints and Defects, Recalls and Failures

2013 Hyundai VELOSTER Engine And Engine Cooling Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?