Issue ID | 1530700 |
Internal NHTSA # | 11170939 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | VELOSTER |
Model Year | 2013 |
File date | 16/01/19 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | My wife has a 2013 hyundai veloster turbo and the hvac system has stopped functioning. After investigating the matter i discovered a manufacturer defect with the vehicle. The power wire leading to the climate control module overheated and melted the plastic connector and destroyed the climate control module. This could have started a fire. I contacted hyundai consumer affairs and hyundai customer care immediately to notify them of the issue and so that they would cover the repair costs fully. I also informed them of two other issues, one, the steering wheel controls are malfunctioning and two, one of the led lights in the passenger tail light is out. I received a case number from them, #15272744. I made an appointment at lancaster hyundai located on main street in east petersburg pa and dropped the car off. I also informed them of all the issues and my findings (this was yesterday 1/18/19). This morning (1/19/19) i received a call back from service advisor david corey who left me a voicemail stating that hyundai has declined to cover the repairs and telling me to come pick up the car. Since then i have contacted hyundai consumer affairs and hyundai customer care to no avail. This issue with the climate control module is well documented online and there has even been a recall for it issued by hyundai but for some reason my wife's vehicle is not included in the recall. I have uploaded photos of the damaged connector and wiring harness as well as a photo from another hyundai veloster owner which shows the recall for the climate control module. I am thankful to god that the vehicle did not catch fire since my wife and two year old son travel in it every day. I just want hyundai to do the right thing and cover the costs to repair this factory defect. |
Vehicle Mileage at Failure | 85000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EPHRATA, PA |
VIN pattern | KMHTC6AE3DUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |