| Issue ID | 1582966 |
| Internal NHTSA # | 11232441 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2017 |
| File date | 01/07/19 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I received a recall notice in the mail on 06/27/19 stating that i needed to bring my car in to have the computer updated to protect the engine from excessive connecting rod bearing damage. I went in to have the service done on 7/1/19. When i came to pick it up the representative told me that the update may or may not have resolved the issue and that my car at any time in the future could go into what they called safe mode. He explained what that was and i truly did not want to take the car home. I no longer felt safe driving it. I contacted customer care by phone, corporate by email and have been told the same thing over and over again. They can only do something if the car malfunctions. I had scheduled a trip to montgomery the day after i had taken my car in to take my 80+ year old parents to see my sisters new home. I ended up having to rent a car because i did not want to take the chance on ending up stranded on the side of the road with my parents. There is apparently a harness that they can put on if the car malfunctions and i do not understand why they do not just do that if there is a possible problem that could occur. I no longer feel safe in my vehicle and feel that i will have to rent a car every time i have to travel. I feel totally helpless in this situation. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PACE, FL |
| VIN pattern | 5NPE24AF0HHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |