| Issue ID | 1585160 |
| Internal NHTSA # | 11234043 |
| Manufacurer | Hyundai Motor America |
| Brand | HYUNDAI |
| Model | SONATA |
| Model Year | 2017 |
| File date | 17/06/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | I purchased my 2017 hyundai sonata on july 21, 2017 in houston, tx. Early june 2019 i received a letter regarding a recall on the engine, i took it to the local dealership and got the required update. On june 17, 2019 my vehicle became inoperable on the highway due to the recall, which placed it in a safety mode and caused the engine light to blink continuously. I parked my vehicle, contacted hyundai towing and had it delivered to a dealership. After four days with no call to update me on my vehicle, offer a loaner car or rental, i contacted the 800 number and was told there was nothing hyundai could do to assist with the inconvenience they have caused. My complaint was sent to case manager, diane c. (714-965-3595). I never received a response from diane. On july 13, 2019, i traveled to chicago, il, while on the highway going around 70 mph, the car again placed itself in safety mode, pulling it back down to 45 mph and causing the vehicles behind me to brake and swerve in the attempt to not rear end me. I immediately went to the closest hyundai dealership, rogers hyundai, 2700 s michigan ave, chicago il, 60616. The service manager, tony serpico, was no help to me whatsoever. He was very rude and insincere to my problem. I contacted the towing company again and had my vehicle towed to another dealership. I needed to return home for work so i rented a vehicle at my own expense. Diane finally contacted me after i called and sent |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST NEW YORK, NJ |
| VIN pattern | 5NPE34AF9HHXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |